This Privacy Policy outlines how Hey Cogni Inc., its affiliates and its licensed distributors (“we,” “our,” or “us”) collect, use, protect, and share your information when you visit or use our website (heycogni.com) and related services (“Services”).
1. Information We Collect
We may collect personal data and information directly from you, including:
- Name, business email address, business phone number, and company details when creating an account or requesting a demo.
- Data generated when using the Services, including video and audio data collected via the device on which you use the Services, and coaching, training and performance-related data generated when you interact with the Services, as applicable.
- Usage data, such as interactions with our Services, including AI-generated analytics, insights, and customer interactions.
- Technical information automatically collected via cookies and similar technologies, such as IP addresses, browser type, and device details.
2. How We Use Your Information
We utilize your information to:
- Provide, maintain, and enhance our Services.
- Communicate with you about your account, product updates, and customer support.
- Deliver the Services to you by providing you with personalized feedback, coaching and training to enhance your sales performance and improve compliance.
- Develop, maintain, and improve products and services we may offer, including to improve artificial intelligence (AI) features.
- Analyze and improve service performance and user experience.
3. Sharing of Your Information
We do not sell your personal data. However, we may share information with trusted third parties:
- Analytics and service providers assisting in product enhancement and performance analysis.
- Licensed distributors that support or make available the Services pursuant to licensed distribution agreement with Hey Cogni Inc., who are authorized to use your information for the purposes set out in this Policy.
- Your employer, when your access and use of the Services is authorized pursuant to an agreement between us and your employer
- To ensure compliance with applicable laws, regulations, or legal obligations, or otherwise as permitted by applicable laws.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Facilitate website navigation and functionality.
- Monitor and analyze usage patterns and interactions.
- Improve our website and Services
You can manage cookie preferences through your browser settings.
We use Google Analytics to enhance how you interact with our website. Google Analytics provides web analytics services to track, monitor and report website traffic through collection of pseudonymous (i.e. de-identified) data about each visitor to our site. Information collected may include:
- IP address and general geolocation information
- Demographic data
- Language preferences
- Interests
- Browser type
- Operating system information
- Pages visited
- Traffic origin
Data collected by Google Analytics is stored by Google and shared with us in the form of aggregated reports that allow us to better understand how users interact with our website. Google Analytics may also share data with other Google services.
You can opt-out of having your information tracked in Google Analytics by installing an opt-Out Browser Add-on. This add-on will prevent Google Analytics script from sending your user data to Google Analytics. For more information, visit https://tools.google.com/dlpage/gaoptout
You can learn more about Google privacy practices by visiting https://policies.google.com/technologies/partner-sites
5. Data Security
We employ appropriate administrative, technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. Measures include encryption andsecure data storage.
Information collected in any form will only be retained as long as required to fulfil the purpose for which it was collected, unless otherwise required by law. When information is no longer required, we use secure procedures to dispose of the information in a manner prescribed by law.
6. Your Rights and Choices
Depending on your jurisdiction of residence, you may have the right to:
- Access and request a copy of your personal data.
- Correct inaccuracies in your data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
To exercise these rights, please contact us at info@heycogni.com.
7. International Data Transfers
Your data may be transferred to and processed in regions outside your jurisdiction of residence, and may be subject to disclosure pursuant to requests from law enforcement and other authorities within the foreign jurisdiction. We ensure appropriate safeguards and comply with applicable data protection laws regarding transfers, including GDPR,CCPA, and other laws applicable where we operate.
8. Children’s Privacy
Our Services are not intended for users under the age of 18, and we do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through prominent notifications on our website.
10. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@heycogni.com
Your continued use of our Services following updates to this policy indicates your acceptance of the revised terms.